Customer service

FAQ

Frequently asked questions

Below you will find answers to frequently asked questions about ordering, shipping, and delivery. If your question is not listed or you are having trouble placing your order, please contact us.

Here you will find the most frequently asked questions about placing your order and payment options. If your question is not listed, please contact us.

You can select the desired item via the item in the webshop or, if applicable, on a page. The order will then be placed in the shopping cart.

If you order a product or service that does not need to be shipped, it is sufficient to order using only your first name, last name, and email address.

While shopping, have you decided not to order an item after all? Or do you want to change the quantity? You can only make these changes in the shopping cart itself. You will find the icon at the top right of the page.

Yes, definitely. That's possible. Walking my Revolution offers many services that don't depend on where you live. Products such as online programs, meditations, and e-books are delivered by email. Healing and coaching are done remotely.

Only when ordering products that need to be sent by post do we offer standard options for the Netherlands, Belgium, Germany, France, and Spain. If you live elsewhere, please contact us to see if we can still be of service.

At Walking my Revolution, you can pay in several ways in the secure payment environment of Mollie. When paying for your orders, you can choose from the following payment options:

  • I-deal,
  • Bancontact,
  • Online banking,
  • Klarna pay later (payment within 30 days),
  • Bank transfer (payment within 14 days),
  • PayPal,
  • Credit Cards.

Regardless of your payment method, orders will be processed after you have placed your order.

Have you placed an order and would you like to cancel it afterwards? This is only possible for services and books that have yet to be delivered. Digital products such as online training courses, e-books, and meditations cannot be canceled. You will receive these products immediately after ordering.

Participation in online events or remote healings can only be canceled if you notify us of the cancellation at least 1 hour before the start.

Here you will find the most frequently asked questions about the delivery of your order, shipping, and return options. If your question is not listed, please contact us.

If you order a book, it will be shipped free of charge for orders over €20. If your order amount is less than €20, you will pay €2.50.

If you order a book, it will be shipped free of charge for orders over €35. If your order amount is less than €35, you only pay €4.50.

If you order a book, it will be shipped free of charge for orders over €35. If your order amount is less than €35, you only pay €5.99.

Orders for books and art can be shipped within the Netherlands, to Belgium and Germany, and also to France, Spain, and Portugal. For the latter three countries, your order will be shipped free of charge if the order amount exceeds €75.

If your order amount is less than €75, you will always receive a discount on shipping costs. The current rate applicable to your country will be displayed during the ordering process. There are discounted rates for orders up to €35 and for orders between €35 and €75.

Would you like to ship to another country? Please contact us for a quote and your specific options.

Products such as online programs, meditations, or e-books are delivered digitally. They are available immediately after placing and paying for your order via "My account." You will also receive a separate email with access details.

With methods such as bank transfer, you will receive your access after your order has been processed. This usually takes one business day.

If you have not received an email within one business day, please contact us. Sometimes things go wrong in the automated processes, and we can resolve this for you.

Books can only be returned if they do not contain a signature or personal message from the author.

You can arrange your return label via our returns portal. Create your shipping label here.

Return shipping within the Netherlands costs €1.99 and from Belgium €2.50.

After receipt of the return, you will receive a refund for the order amount + any original shipping costs within 2–4 business days via the payment method used for your order.

Would you like to return a book from another country? Please contact us .

If you would like to participate in a healing or an event, your participation is arranged once your order has been successfully placed. If you have chosen a payment option that allows you to pay afterwards, your order will be processed by the administration department. By placing an order, you agree to the payment terms!

Contact

Do you have any questions or need help placing your order?

Contact details Walking my Revolution

The Walking my Revolution office is located at:

Sneeuwgans
1688 WT Nibbixwoud
Netherlands
Landline: +31-229859366 (Mon-Fri: 10 AM – 4 PM):

Mobile/WhatsApp: +31-628165002
Email webshop + administration: admin@walkingmyrevolution.com

Email Walking my Revolution Publishers: wmrpublishers@walkingmyrevolution.com