Customer service

FAQ

Frequently asked questions

Great to have you here! Below you'll find answers to the most frequently asked questions.

Are you having trouble figuring it out? Or are you experiencing problems while placing your order?

Please contact us via WhatsApp, email, or this form. We'll be happy to assist you.

Ordering and Payment

Here you will find the most frequently asked questions about placing your order and payment options. If your question is not listed, please contact us.

You can select the desired item via the item in the webshop or, if applicable, on a page. The order will then be placed in the shopping cart.

If you order a product or service that does not need to be shipped, it is sufficient to order using only your first name, last name, and email address.

If you're ordering a digital product or service that doesn't need to be shipped, all you need to place your order is your first name, last name, and email address.

Are you ordering a book? If so, we'll need your address information so we can ship it to you.

Have you decided, after all, that you don't want to order an item while you're shopping? Or do you want to change the quantity? You can adjust that in your shopping cart. You'll find the icon in the top-right corner of the page.

Have you already placed your order? If so, please reply to your order confirmation and email us your changes.

Yes, definitely. That's possible. Walking my Revolution offers many services that don't depend on where you live. Products such as online programs, meditations, and e-books are delivered by email. Healing and coaching are done remotely.

Currently, direct shipping for book orders is limited to the Netherlands due to uncertainties surrounding new European legislation. Once this issue is resolved, other countries will become available again. Try Bolcom, Amazon, or your local bookstore as an alternative.

At Walking my Revolution, you can pay in several ways in the secure payment environment of Mollie. When paying for your orders, you can choose from the following payment options:

  • iDEAL | Wero,
  • Bancontact,
  • Online banking,
  • Klarna pay later (payment within 30 days),
  • Bank transfer (payment within 14 days),
  • PayPal,
  • Credit Cards.

Regardless of your payment method, orders are processed after you place your order. This applies even if you choose an option that allows you to pay later.

Have you placed an order but want to cancel it afterward? If so, you can only do that for services and books that haven't been delivered yet.

Already ordered the book? Then you'll have to return it once you receive it.

Digital products such as online courses, e-books, and meditation guides usually cannot be canceled. You receive these products immediately after placing your order. Please contact us via email or WhatsApp, and we’ll be happy to assist you.

Participation in online events or remote healing sessions can only be canceled if you notify us of the cancellation at least 1 hour before the start time. Otherwise, you will be counted as a participant.

Delivery, shipping, and returns

Here you will find the most frequently asked questions about the delivery of your order, shipping, and return options. If your question is not listed, please contact us.

If you order a book, shipping is free for orders over €20. If your order total is less than €20, you'll pay a shipping fee of €2.50.

Products such as online courses, meditations, or e-books are delivered digitally. They are available immediately after you place and pay for your order via“My Account.” You will also receive a separate email with your login information.

When you choose "bank transfer" as your payment method, an additional step is sometimes required in our system. In that case, you’ll receive access only after that step is completed. This usually takes within 1 business day.

If you haven't received an email within 1 business day, please contact us by email or WhatsApp. Sometimes things go wrong with the automated processes, and we can help you resolve the issue.

Books can only be returned if they do not contain a signature or a personal message from the author.

Please contact us. We'll arrange a return label for you.

Return shipping within the Netherlands costs €1.99 and from Belgium €2.50.

After receipt of the return, you will receive a refund for the order amount + any original shipping costs within 2–4 business days via the payment method used for your order.

If you’d like to participate in a healing session or an event, your participation is confirmed once your order has been successfully placed. If you’ve selected a payment option, your order will be forwarded by the administration to the “pending” status.

By placing an order, you agree to pay! Cancellations are only accepted up to 1 hour before the event begins.

Contact

Do you have another question?

Contact details Walking my Revolution

The Walking my Revolution office is located at:

Sneeuwgans 37
1688 WT Nibbixwoud
Netherlands
☎️+31-229859366

Hours: Mon–Fri, 10 a.m.–4 p.m.

Email: admin@walkingmyrevolution.com

Would you rather send me a quick message? Text me on WhatsApp (24/7)